Refund policy
At Joy Essentials Therapeutic Skincare, we do not offer refunds or exchanges unless the item is defective or damaged.
If your order arrives damaged or defective, please contact us within 7 days of delivery at joyessentialsskincare@gmail.com with:
- Order number
- Photo of the damaged item
Once approved, refunds will be issued within 7-10 business days to the original payment method.